Contact & FAQs
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Ready to learn more about your new apartment in Lawrence? We’re here to share the Helix 24 experience with you—from the convenience of fully furnished apartments to the fun of our saltwater pool. We look forward to answering your questions, scheduling a tour, and welcoming you home.
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Frequently Asked Questions
How do I contact the Helix 24 leasing office?
Stop by and see us at our leasing office on site. You can also email us at email@example.com or call us at (785) 380-0645.
Where is Helix 24 located?
Helix 24 is conveniently located on W 24th Place right off of Clinton Parkway. Our community is right in the middle of the University of Kansas and the city. It is also a short distance to Massachusetts Street, Hyvee grocery store, 23rd Street Brewery, and Viola Mcgrew Nature Preserve. Live the student, local, and city life all in one place!
When is the Helix 24 leasing office open?
We are open Monday-Saturday from 10:00 a.m.-6:00 p.m. and Sundays 12:00 p.m.-5:00 p.m.
What does rent include?
For your convenience, rent includes furnished apartments, upgraded high-speed wireless internet, basic expanded cable, water, and trash. Additionally, you will have access to all our newly renovated amenities and amazing on-site staff.
How do I get to campus?
For your convenience, we have an on-site 20 passenger shuttle that makes it easy for you to get to campus and back! We also provide weekly grocery runs for any residents who does not own a vehicle.
Is on-site parking available?
Yes. For your convenience, we offer free parking for you and your guests. You won't ever have to worry about where your friends and family will park living at Helix 24.
What floor plans do you offer?
Helix 24 offers spacious 2 bedroom townhomes and 3 bedroom apartments so you can find the fit that's right for you! Each bedroom will have its own private bathroom, walk-in closet, and in-unit washer and dryer.
What is an individual lease?
An individual lease is a per-bed lease. You sign a lease for a bed in the apartment and share common areas with roommates. This allows you to live with roommates without having to worry about whether they’re going to pay on time!
What is the process to match roommates?
If you’re looking for a roommate, fill out our roommate-matching questionnaire online when you complete your application. We will use that information to match you and your future roommate. If you already have a roommate selected, we can help sort out the details with that, too!
Do you have a maintenance staff?
Yes, we have maintenance available during office hours as well as a 24-hour emergency maintenance service.
Do I have to be a student to live here?
No, you do not!
Is there a security deposit?
Check with our leasing office for current specials and find how you can qualify.
How do I pay rent?
You can pay rent online through your resident portal or check/money order.
What is a rent installment vs. monthly rent?
Your lease contract values the rent as a sum due for the entirety of the contract (lease start to lease end date). That total is then split into 12 equal installments over the course of that term. Rent can be paid in one lump sum prior to moving in or can be paid in the 12 equal installments at the beginning of each month of the contract.
Is insurance required?
Personal Liability Insurance coverage of $100,000 is required for each resident. You may contract this policy through your provider of choice, or through our liability policy at $14 a month.
When is rent due?
Rent is due on the 1st of each month, with a grace period until the 3rd day of the month. Rent is considered late beginning on the 4th of each month. Please note that late fees will start to accrue beginning on the 4th day.
How do I apply for an apartment?
You can easily complete the entire leasing process online by clicking here. Fill out and submit your application, your guarantor’s application, and your roommate preferences form. You can even complete the lease for your new apartment online! We are also available on-site if you wish to visit us to apply in person.
Are you hiring?
We always accept resumes to join our team. Please email your resume to firstname.lastname@example.org